There is one thing that local businesses protect their life and their reputation. The fact remains that clients, to the extent possible, do not deal with a dubious reputation. As a client you will always want the best deals from your money, and you'll never take risks with business, who is known for not delivering. But as enterprises want to please every one customer who walks through its doors, it is simply impossible. It is inevitable for the negative feedback on the surface of the Internet. As a small, local businesses exactly how you can overcome the bad press?
1. be flexible: ignores this question won't make the problem go away. This will only serve to further complicate things, because now people instinctively will think that you are guilty. So make it a habit to conduct an Internet search to see what they say about your business and respond to all messages, whether they are positive or negative. Be Gracious when handling positive reviews, and professional and helpful with the bad. Believe it or not, in fact, customers appreciate companies that are humble enough to admit when they made a mistake and are able to offer useful solutions in an attempt to remedy the situation.
2. report: Internet is crawling with malicious persons who think of nothing more than to destroy the reputation and thrown and people and businesses in a bad light. This competition, which is trying to put you down or simply mischievous prank, make sure that you inform the review of the administrator of the Web site so that the people behind the post could lead to sanctions. And don't worry about these bogus reviews too much. Loyal customers will know that it really is and they can judge for yourself if this post is legitimate or simply exaggerated falsehood.
3. ask for good reviews: it is very difficult to get negative post removed from most review sites. However, you can reduce the negative review and push down on the results page, with lots of good feedback that will enhance your reputation as a small business. You can ask your loyal customers to review your site, and if your service is good, they will not have any binding problem. You may not have the right to keep the negative feedback from their location, and you have the opportunity to promote positive feedback, which is the most loyal customers will be happy to provide.
